Frequently Asked Questions
About Our Carriers
What is the difference between Flexi and Flexi Plus Carrier?
Flexi Plus Carriers are ergonomic, highly adjustable baby carriers that accommodate babies from newborn (3,5kg) until 1,5 – 2 years (around 18kg).
Front Inward, Front Outward, and Back Carry are possible with this carrier.
Flexi carriers are ergonomic, highly adjustable baby carriers that accommodate babies from newborn (3,5kg) until 2 years (around 22kg).
Front Inward and Back Carry are possible with this carrier.
How can I wash my carrier, sling or wrap?
Wash your carrier in a laundry bag or pillowcase inside your washing machine. You may place a sock over the rings while washing the sling.
Use mild detergents without optical enhancers or brighteners. Reshape while wet and dry flat in the shade.
Safety and Ergonomics
The Importance Of Ergonomics for Newborns
An ergonomic baby carrier is designed to support the natural posture of babies and promote healthy hip development. It achieves this by providing proper support for your baby’s legs. Instead of allowing the legs to dangle freely, an ergonomic carrier supports the legs up to the backs of the knees, allowing for free movement of the lower legs as the baby grows older.
One key feature of an ergonomic carrier is a wide and comfortable base. This wide base helps distribute the baby’s weight, with more of it resting on the bottom rather than the crotch. Additionally, an ergonomic carrier holds the baby’s hips and legs in a frog leg or M shape. This position is considered ergonomic as it ensures that the baby’s bottom is lower than the knees, while their knees and hips are level with each other. The hips are also spread open in this position, which supports healthy hip development.
About Shipping, Returns, Custom Ordres and Warranty
International Shipments
Please email us at info@zozinette.co.za for a quotation
Quality Guarantee
1. Year Warranty – Service and repairs are on our account. ( we will collect the carrier, repair it and send it back to the client)
5. Year Quality Guarantee – on all stitching and workmanship for our products. Please note that this guarantee does not cover damage resulting from normal wear and tear, improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use.
we will fix your carrier at a minimal cost to you for 5 years after your purchase.
To claim your warranty, kindly send an email to info@zozinette.co.za with description and images what needs to be repaired together with proof of purchase.
Custom Orders
We are happy to help your carrier dreams come true. Providing your own fabric will not get you a carrier at a discounted price as it interferes with the usual flow of work. Please contact us at info@zozinette.co.za and we’ll take it from there
Returns & Refunds
To view our full return/refund policy please visit the link below:
https://zozinette.co.za/refund-returns/