FAQ

WASHING:

 Wash your carrier in a laundry bag or pillowcase inside your washing machine. Can also be hand washed. Use mild detergents without optical enhancers or brighteners. Reshape while wet and dry flat in the shade.

CUSTOM ORDERS:

We are happy to help your carrier dreams come true. Providing your own fabric will not get you a carrier at a discounted price as it interferes with the usual flow of work. Please contact us at info@zozinette.co.za and we'll take it from there

POLICIES:

For a full refund, return the unused product in undamaged packaging within 15 working days of purchase. Please send an email to info@zozinette.co.za so we can expect your parcel. The safe return remains the responsibility of the client.

1 Year Warranty means service and repairs on our account

5 Year Usability Guarantee means we'll fix your carrier at a minimal cost to you for 5 years after your purchase.

SHIPMENT: 

Your product will be shipped within 15 working working days with the trusted services of Courier Guy within South Africa. Your tracking number will be sent via automated mail and expect delivery within 2-3 working days

Lead times will change as we get more stock made up

International Shipping: Please email us info@zozinette.co.za for a quotation